Last updated: June 2026 | Applies to all registered uw99 accounts and platform visitors.
This Privacy Policy ("Policy") describes how uw99 ("we", "us", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access uw99.vu or register an account with uw99. By using uw99, you acknowledge that you have read and understood this Policy. uw99 is committed to handling your personal data responsibly, in full compliance with applicable data protection principles and the requirements of our international gaming licence.
Six principles that guide how uw99 handles every piece of data collected from Malaysian players.
All data stored by uw99 is protected using 256-bit AES encryption at rest and SSL/TLS in transit. Access to player data is restricted to authorised personnel with a legitimate operational need.
uw99 does not sell, rent, or trade your personal data to third parties for marketing purposes โ ever. Your data is used solely to operate your account, process transactions, and comply with licensing obligations.
Personal data collected by uw99 is used only for the specific purposes stated in this Policy. uw99 does not process your data for any secondary purpose without your explicit consent or a clear legal basis.
uw99 recognises your right to access, correct, or request deletion of your personal data. Requests are handled within 30 days. Some data must be retained for regulatory compliance and cannot be deleted on request.
uw99 retains personal data only for as long as necessary for the purposes described in this Policy or as required by applicable law and gaming licence regulations. Data no longer required is securely destroyed.
This Policy is written in plain, accessible English so every uw99 player โ whether based in Kuala Lumpur, Penang, or Johor Bahru โ understands exactly how their data is handled, with no hidden clauses.
uw99, operating the platform accessible at uw99.vu, acts as the data controller for all personal data collected from Players and visitors. uw99 is licensed under an international gaming authority, and all data processing activities are conducted in compliance with the obligations imposed by that licence. For all data-related queries, please contact uw99 through the channels listed in Section 14 of this Policy.
uw99 collects personal data across several categories, depending on the nature of your interaction with the platform. The table below summarises the categories of data collected:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number |
| Contact Data | Email address, mobile phone number, mailing address |
| Financial Data | Payment method details (e-wallet account identifiers, bank account numbers), transaction history, deposit and withdrawal records in MYR |
| Technical Data | IP address, browser type and version, device type, operating system, session duration, login timestamps |
| Gaming Activity Data | Game history, bet amounts, win/loss records, bonus usage, wagering activity |
| KYC Verification Data | Copies of identity documents (e.g. MyKad, passport), proof of address documents, selfie or biometric verification data where required |
| Communication Data | Records of live chat conversations, email correspondence, and any content you submit through support channels |
| Preference Data | Responsible gaming settings (deposit limits, self-exclusion status), marketing opt-in/opt-out preferences, language and display settings |
uw99 does not collect sensitive special category data (such as racial origin, political opinions, or health data) beyond what is strictly required by the KYC and responsible gaming obligations imposed by our gaming licence.
uw99 collects personal data through the following means:
uw99 processes personal data on the following legal bases:
uw99 uses your personal data for the following purposes:
uw99 does not sell, rent, or trade player personal data. Data may be shared with the following categories of recipients, strictly for the purposes described in this Policy:
All third parties with whom uw99 shares data are required to implement appropriate security measures and to process data only for the purposes for which it was shared.
uw99 uses cookies and similar tracking technologies on uw99.vu for the following purposes:
uw99 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in or use uw99 services.
uw99 implements a multi-layered security framework to protect personal data from unauthorised access, disclosure, alteration, or destruction. Measures include:
Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach affecting your personal data, uw99 will notify affected Players and relevant regulatory authorities within the timeframes required by applicable law.
uw99 retains personal data for the following periods:
Data that is no longer required for any of the above purposes and is not subject to a legal hold will be securely and permanently deleted or anonymised.
Subject to applicable law and regulatory constraints, you have the following rights regarding your personal data held by uw99:
To exercise any of the above rights, contact the uw99 data team via the channels listed in Section 14. uw99 will respond to all verified requests within 30 days. Identity verification will be required before any data is disclosed or modified.
uw99 is strictly restricted to individuals aged 21 and above. uw99 does not knowingly collect or process personal data from any individual under the age of 21. If uw99 discovers that data from an underage individual has been collected, that data will be deleted immediately and the associated account will be closed. If you are aware that a minor has registered an account at uw99, please contact our support team immediately. uw99 takes the protection of minors extremely seriously and enforces mandatory age verification before any withdrawal is processed.
uw99 operates under an international gaming licence and may utilise service providers and infrastructure located outside Malaysia. Where personal data is transferred internationally, uw99 ensures that appropriate safeguards are in place โ including contractual data processing agreements that require recipient organisations to apply data protection standards equivalent to those applied by uw99. Player financial data processed by Malaysian payment service providers (Maybank, CIMB, Touch n Go eWallet, Boost) remains within Malaysian banking infrastructure as governed by those providers' own regulatory obligations.
uw99 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via the email address on file or through a notice displayed upon next login to the platform. The date of the most recent revision is displayed at the top of this Policy. Continued use of uw99 after the effective date of any amendment constitutes acceptance of the revised Policy. Players who do not accept the amended Policy may close their account in accordance with the Terms & Conditions.
For all privacy-related queries, data subject requests, or concerns regarding uw99's data handling practices, please contact the uw99 team through the following channels:
uw99 will acknowledge all formal data requests within five business days. Identity verification will be required before any personal data is disclosed, corrected, or deleted.
uw99 protects your privacy so you can focus on what matters โ 800+ casino games, live sportsbook, and the fastest MYR payouts in Malaysia. 21+ only.
21+ only. Gambling involves risk. Please play responsibly.